It will always be challenging in such a competitive market but we have been backed every step of the way by our parent company.” “We are excited about our growth plans and our aspiration to double in size. The news comes as Sigma reported earnings of £4 million in the past year – a record 12 months for the firm which was acquired by the South African-based Digicall Group in 2016.Ĭhief Executive of the Sigma Financial Group, Gary Gilburd said: “We have gone through massive change over the past five years – going from 200 employees to 1,500 and building our reputation as a trusted and versatile provider to a host of sectors.” The business is forecasting a gradual increase in new contact centre jobs over the next five years at its West Midlands offices, and also in Cape Town where Sigma opened its third and fourth call centres two years ago. The Group, which offers white label customer contact centre services across the utilities, retail, financial services and telecommunications sectors, plans to double its 1,500 workforce by 2025 to cement its position as a major provider to the utilities and energy industries. Outsourcing collections specialist, The Sigma Financial Group has announced plans to double in size over the next five years following a record period of growth in the UK and abroad.
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